Return Policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition and package that you received it in.

We do not accept returns on:

Downloadable software products

Please keep in mind that the above categories may be subject to change.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer unless instructed otherwise.

There are certain situations where only partial refunds are granted (if applicable): 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable): 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable): 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@nerdgearz.com.

Sale items (if applicable) 
You will be refunded the amount that you paid for said item. 
Payments via cryptocurrency will result in a refund of the amount of coins used to pay for the item, not current market price.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@nerdgearz.com and send your item to:

Nerd Gearz
8058 Longridge DR 
Houston TX 77055, United States.

Gifts: 
If the item was marked as a gift when purchased and shipped directly to you, we will refund you in the form of a gift card.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to:

Nerd Gearz 
8058 Longridge DR 
Houston TX 77055, United States

You will be responsible for paying for your own shipping costs for returning your item (unless the item was DOA). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

All orders that are returned as "DOA" are subject to testing upon us receiving the item. If we test the item and it's in perfect functioning condition, you will be subject to a 15% restocking fee.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.